Services
Repair Management
Through Technology and our handpicked network of approved repairers we offer industry leading Key to Key times. Whether its Car, Commercial, Electric or anything in between ERN has the network to repair
your vehicle and return it to the road as quickly as possible without compromising on the quality of
repair. With our Repair portal and live updates, you are kept updated in real time throughout the repair
process which can be tailored to suit our partner firms’ individual requirements.
Repair Deployment
Our triage process ensures the claims go down the right route first time capturing images of our client’s
vehicle on day one to assess the best course for the claim.
We have access to repairers who can repair anything from cars, light commercial vehicles to HGVs and
other specialist vehicles.
All Exclusive network repairers are BSI or have manufacturer approvals meaning you are protected
knowing your vehicle is being repaired to the highest standards and auditing processes.
We will always use new parts; we do not use Eco parts.
Exclusive Repair offers industry leading booking in times following repair deployment.
We offer a lifetime guarantee on all repairs carried out.
Technology really is at the heart of everything we do from our claims management system, integrations,
live reporting, and our claims portals which can be accessed both by business partners, repairers and
clients. It is a one stop solution.
Hire Services
Whether it is a vehicle from our own fleet or through our dedicated partner firms as soon as we register
your claim we know when your vehicle is on its way. Whether it’s a Mainstream vehicle, commercial,
motorbike, 4×4, electric, prestige or anything in between we have access nationwide to vehicles
immediately to ensure you are back and mobile straight away while your vehicle is in for repair.
Roadside Recovery
We can recover you from the roadside 24 hours a day using our dedicated recovery firm that is all
managed via the portal, and you can track your recovery agent as soon as you have instructed us. Our
average roadside recovery is 90 Minutes.
FNOL
Our 24/7 FNOL service offers a full outsourcing solution for hire, repair, and legal services.
Offering mobility solutions to both Non-Fault and Fault customers
We understand the need for quick solutions for our clients and partners, so our processes are built
around providing those in the quickest and most efficient way.
Our quick and easy referral process will mean that the claim goes down the correct route the first time.
Both our clients and referral partners have live access to their claims at any time through our Claims
Portal
Total Loss / Salvage
Our technology and approach at FNOL and speed of obtaining images via our app allows us immediately
to ascertain if the vehicle should be declared a total loss allowing for pre-accident valuations to proceed
immediately removing needless delays and costs and allowing the client journey to be as optimised as
possible.
24/7
Our technology and approach at FNOL and speed of obtaining images via our app allows us immediately
to ascertain if the vehicle should be declared a total loss allowing for pre-accident valuations to proceed
immediately removing needless delays and costs and allowing the client journey to be as optimised as
possible.