Our Way
Commitment
We firmly believe that regardless of the Liability in any accident that clients should be put first and not be
passed from pillar to post trying to understand the claims management process. This can sometimes
leave clients being left out of pocket with no understanding as to why. Whilst we know insurance is
mandatory and we pay a premium to have cover, insurers can sometimes seem to make the whole
process difficult and time consuming. Exclusive Repair Network are different as we handle all aspects of
the claims process which allows us to offer you a streamlined service under one roof. We keep you and
the customer directly updated. We ensure we handle the claim correctly ensuring that you not only
receive a faultless service, but we also guarantee we put your client back in the same position as they
were pre-accident using only the parts, paint, and repair methods the manufacturer of your vehicle
recommends.
Technology
In ERN we have our own developers who are continually innovating and adding benefit to our clients and
their customers. We can develop systems and processes to suite the individual clients needs and have
a vast suite of reporting that can be custom built for each client and what they need to see at various
levels within their business, Clients also have access to updates keeping them up to date throughout the
repair process.
Our Services
Great service, dedication & customer experience doesn’t happen by accident. Exclusive Repair Network
are specialists in accident management. We proudly represent our clients following an accident ensuring
we keep our clients driving. We are continually innovating and adding to our service offerings to match
the growing needs of our clients and their vehicles. We pride ourselves on exceptional service, caring for
our clients and their vehicles offering a one call solution in the event of a non-Fault accident.
Culture
ERN strongly believes in continued development of its staff, and we invest heavily in ongoing training
and bringing bright new staff through.
Our Way - With a dedicated team of UK based Claimant friendly claim handlers all you need to do is
provide us the details of your accident and we will take care of the rest. We manage the whole claims
process on your behalf taking away the need of your insurer and their method of low touch points, being
passed from pillar to post and trying to always cut costs which adds hassle and stress to your claim.
We have no unnecessary hold times and a dedicated claims handler with a direct dial for your complete
peace of mind. This allows you easy contact with the team, with no long Accident Forms to complete.
You will not be chasing your insurer with potential long hold times or speaking to their supply chain. This
is complete Claims Management from start to finish.
